FAQ'S
SECTION |
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Order
and Payments Questions |
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Can I order color samples?
Yes, Contact us for Instructions! |
What is your return policy?
We guarantee our product noquestions asked! 100% satisfaction Guaranteed!
Simply return the merchandise for a full refund or exchange on comparably
priced item! |
When will my order ship?
Most orders are manufactured, produced and shipped within 24 hours! We do
not ship Saturday and Sunday! |
When will I receive my order?
US Orders are usually recieved within 3-5 business days. For specialty material
or non stock colors, please allow 5-10 business days. |
What type of payment do you accept?
We accept credit cards and e checks through PayPal. Personal Checks and
Money Order. |
Why does my credit card billing address have to match
my shipping address?
For credit card verification. To protect us and our customers from credit
card fraud the shipments can only be made to the verified billing adresss.
We apologize for any inconveniece. |
Do you take phone or fax orders?
We do not take phone or fax orders. We only operate online. This keeps costs
down. Lower overhead means better prices. |
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Installation
and Removal Questions |
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Where can these decals be applied?
All our vinyl decals and graphics can be applied to any smooth surface. Please
make sure the surface is clean and free of oil, silicones and wax. The cleaner
the better! |
What is the durability of the vinyl?
All our graphics and decals are made from solid high quality auto / marine
grade vinyl. Our vinyls are rated from 5 to 9 years outdoor durability depending
on usage, chrome mirror is rated at 2 years, garaged vehicles are longer. |
How to install the decals?
Please check our Installation
Instructions page. |
How to remove the decals?
Please check our Removal
Instructions page. |
How long after installation can I use my car?
After installation please allow to dry for 24 hours before washing, waxing,
driving. |
Will the decals conform to curves?
Yes, they will conform if warmed up with a heat gun or hair dryer. |
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Discounts
and Wholesale Info |
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Do you offer Wholesale Pricing?
Please contact us about wholesale pricing . |
Do you offer club discounts?
Yes we do. Please contact us by contact with details for a quote. |
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E:mail: webmaster@bigcityimages.com |
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